Renowned European Police Station boosts Control Centre operational efficiency with Black Box Solutions

Background

Black Box EMEA recently was called upon to deploy a challenging project with an established European Police Department.
The Department consists of 15 local police stations and employs over 14,000 front-line policing staff working hard to protect citizens and ensure law and order are maintained in its country. Each police station has a dedicated control centre which handles day-to-day police business and responds to both local and regional emergency calls.

Challenge

One of the larger district stations houses a main control centre and provides the first response to over 400 emergency and 600 non-emergency calls on a daily basis. Constantly monitoring this amount of incoming traffic was proving to be quite a challenge, so the Department approached Black Box to provide a video wall and non-IP based KVM solution which would help police operating staff determine priority calls, share information efficiently and boost reaction speeds to incoming alerts.